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Product Portfolio

Enterprise Software & Cloud Platforms

Industry-standard technology engineered by IndoBSD for high-density compute efficiency, network reliability, and multi-layered cyber defense.

All Solutions Cybersecurity Cloud & Virtualization Network & Operations Enterprise Solutions
Enterprise Solutions

IDMBX

Standalone Mailbox, Modern Webmail & Built-in Team Collaboration Platform

IDMBX (ID Mailbox Server) is a standalone email server platform that combines mailbox storage, standard email protocols, a modern webmail, and collaboration features in a single lightweight application with zero external database dependencies.

  • Complete Email Server & Industry Standards: Inbound delivery via LMTP from gateway (IDMG), authenticated SMTP Submission (port 587), IMAP (143/993) & POP3 (110/995) client access, Maildir storage, and ClamAV antivirus integration.
  • Modern Webmail & PWA Ready: Responsive webmail interface with desktop and mobile support, installable as a PWA, with Gmail-style smart categories (Primary, Social, Purchases, Updates, Forums, Promotions).
  • Unified Collaboration Suite & Video Meetings: Internal team chat, video meetings with built-in communication server, notes, tasks with reporting, calendar, file storage, and Google Drive integration.
Starting At Rp x.000.000 /month
Enterprise Solutions

Ticka

Centralized 3-Tier Helpdesk (L1/L2/L3), Automated SLA Tracking & Embedded Live Chat

Ticka is a standalone helpdesk and IT Service Management (ITSM) platform that streamlines enterprise support operations. It features structured 3-tier escalation (L1 Helpdesk, L2 Technical, L3 Expert), automated SLA breach tracking, Markdown knowledge base, built-in live chat, and lightweight local document storage with zero external database requirements.

  • Structured 3-Tier Support Workflow (L1/L2/L3): Seamless ticket lifecycle management spanning L1 Helpdesk, L2 Technical, and L3 Expert tiers with complete comments audit logging, priority shifts, auto-escalation, and ticket reopening.
  • Automated SLA Target & Breach Tracking: Configurable response and resolution time targets by priority with real-time health indicators (on track, at risk, breached) and automated escalation triggers for unattended tickets.
  • Integrated Knowledge Base & Live Chat: Self-service structured documentation portal for end users and real-time interactive live chat with support engineers for rapid incident triage.
Starting At Rp x.000.000 /month

Need Custom Integration or Scalable Infrastructure?

IndoBSD solution architects are ready to design tailored cloud topologies and cybersecurity architectures matching your mission-critical operations.

Consult with Solution Architect